Policies / Terms of Use

Payment
MBTAgifts accepts major credit cards via our secure online shopping cart. Please choose the form of payment at checkout. MBTAgifts does not store customer credit card numbers entered via the online shopping cart.

State Sales Tax
6.25% Massachusetts sales tax is automatically calculated and added to orders shipping to an address within Massachusetts or orders to be picked up at the our store in Cambridge, MA.

Picking Up An Order
Customers have the option to pick up their order at our store in Cambridge, MA. Orders will not be ready until after MBTAgifts contacts the customer and confirms that the order is ready.

Shipping
We offer shipping via the United States Postal Service and UPS to addresses within the continental United States. We offer shipping via the United States Postal Service to addresses in Canada, the United Kingdom, and non-continental US states and territories. Calculated or static rates are charged.

Returns
MBTAgifts accepts returns on unopened, stock items in resalable condition only. Returns are accepted within 30 days of date of original purchase only. Proof of purchase (email receipt, printed receipt, etc.) must be provided. Returns of non-defective and properly fulfilled items can be presented at our retail store or shipped back to MBTAgifts at the customer's expense.

Non-Returnable Items
Custom products, including wooden, framed, and other made-to-order station signs are not returnable nor exchangeable unless defective or damaged in shipment. Antique memorabilia including antique station signs, antique roll signs, and used equipment are not returnable nor exchangeable unless damaged in shipment.

Defective Items
Though MBTAgifts strives to create the highest quality products, MBTAgifts will replace or provide a refund for any defective item. Defective items must be presented within 30 days of date of original purchase in order to receive a replacement or refund. Proof of purchase (email receipt, printed receipt, etc.) must be provided. Returns of defective items can be presented at the WardMaps retail store or shipped back to MBTAgifts.

Improperly Fulfilled Orders
MBTAgifts will replace or provide a refund for any improperly fulfilled orders. Improperly fulfilled orders must be presented within 30 days of date of original purchase in order to receive a replacement order or refund. Proof of purchase (email receipt, printed receipt, etc.) must be provided. Please contact us regarding improperly fulfilled orders prior to sending items back.

Items Damaged In Shipping
Though robust packaging and shipping methods are used, damage of any items in shipment will be addressed by MBTAgifts. MBTAgifts will ask for a customer's assistance in processing any claims against a shipper. Once the claim has been resolved with the shipper, we will offer a replacement or credit to a buyer for the damaged item. Please contact us regarding items damaged in shipping prior to returning the items.

Green Practices
MBTAgifts reuses undamaged corrugated cardboard shipping containers and packing materials that we receive shipments in. This practice also keeps costs down for our customers by limiting the number of new shipping containers we need to purchase. Whenever possible, MBTAgifts purchases papers, boards and shipping containers that contain recycled content. MBTAgifts recycles 100% of our scrap paper and board products, keeping these materials out of landfills. MBTAgifts utilizes Zipcar car sharing service to transport items.

About MBTAgifts
The MBTAgifts is operated by WardMaps LLC under contract from the MBTA. Though MBTAgifts features protected content of the Massachusetts Bay Transportation Authority (MBTA), this website is not owned nor operated by the MBTA.

Access
Access to the MBTAgifts is provided subject to the following terms and conditions. Use of the MBTAgifts website will indicate acceptance of these terms. Changes may periodically be made to these terms without notice. Continued use of MBTAgifts signifies acceptance of the terms and conditions, including any changes.

Liability
WardMaps LLC is not responsible or liable for any viruses or other contamination of user's systems or for any delays, inaccuracies, errors or omissions arising out of use of MBTAgifts or with respect to the material contained on the site, including without limitation, any material posted on the site. MBTAgifts and all materials contained on it are distributed and transmitted "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. WardMaps LLC is not liable for any actual, special, indirect, incidental or consequential damages that may arise from the use of, or the inability to use, MBTAgifts and or the materials contained on MBTAgifts whether the materials contained on MBTAgifts are provided by the MBTA, WardMaps LLC or a third party.

Copyright & Trademarks
WardMaps LLC, MBTA and licensed third parties retain copyright rights on all products, graphic images and content of and offered for sale via MBTAgifts. It is prohibited to (1) distribute the text or graphics or photos of MBTAgifts to others without the express written permission of WardMaps LLC; (2) "mirror" this information on another website or location without permission of WardMaps LLC; or (3) modify or re-use the text or graphics or photos on MBTAgifts. Commercial use of any and all information on MBTAgifts is explicitly prohibited without the written permission of WardMaps LLC. Some products offered for sale on MBTAgifts and some content of MBTAgifts are registered and unregistered Trademarks and/or Service Marks of the Massachusetts Bay Transportation Authority. Nothing herein should be construed as granting, by implication, or otherwise, any license or right to use any Trademark or Service Marked item displayed herein, without the written permission of WardMaps LLC or MBTA.

External Links
Links on MBTAgifts may connect users to websites that are not under the control of either WardMaps LLC or MBTA. The appearance of a link on MBTAgifts to another web site does not imply either the WardMaps LLC's nor the MBTA's endorsement, nor is either the MBTA nor WardMaps LLC responsible for the contents of any linked site. Accessing of links to external websites is at the user's own risk.

Privacy
MBTAgifts does not collect nor retain private information from online users other than that which may be required for the regular functionality of MBTAgifts and/or to facilitate the processing of orders and/or to communicate with existing customers regarding their order(s) and/or to share promotional information. Customer information gathered is used by MBTAgifts for the processing, tracking, and fulfillment of customer orders. Submitted emails and customer information are never sold nor shared outside of order processing mechanisms. Customer names, addresses, and contact information submitted via the MBTAgifts online shopping cart are protected on secure servers and never shared with any third parties for any reason. WardMaps LLC adheres to Massachusetts state laws regarding the protection of customer submitted information. Credit card numbers submitted via the MBTAgifts online shopping cart are processed online and securely by a third party possessor. WardMaps LLC and the MBTA are not privy at any time to customer credit card numbers submitted via the MBTAgifts online shopping cart.